In another lifetime while managing the purchasing department at a large home-building company I inherited the task of overseeing the implementation of an online software program that construction managers in the field were to use in scheduling and paying vendors. For 2003 such an application of technology in an industry that’s a slow adopter anyway was considered radical. In theory the software claimed it would reduce build-time and issue checks faster. Reality, however, was another matter. Remember I said I inherited this project. The guy before me was let go, so no pressure.
Naturally the grizzled construction managers who relied on phones and faxes to get homes built blamed the technology. It was too impractical and full of glitches. The contractors were equally distrustful. For them the software doubled scheduled their crews and issued the wrong payment amounts. Since this initiative was dictated by corporate, pulling the plug was not an option, and thus, getting to the root of things fell to me. After digging into the matter I soon discovered that the problem was us and had nothing to do with the software whatsoever.