Support Request

Requests for website and mobile help can be processed by filling out this form.

This will both create a service ticket for tracking purposes and notify Bull Moose of your request. Once the information is reviewed, a Bull Moose rep will be in contact with you between 9 AM and 5 PM EST, Monday through Friday. (Service requests will not be processed through direct emails to our team.)

Please note

• Website updates requested by the client will be processed according to the time it was received and the nature of the request.
• Customers with a current paid services plan in place will be prioritized ahead of requests for sites without a services plan in place. Those without a service plan in place will be charged for work at Bull Moose’s current billing rate. (Check your website contract if you are unsure.)
• Emergencies will be expedited as soon as possible. Emergencies will be considered as a website not being live, inoperability of critical functions (i.e. ecommerce sales), a malware attack, or incorrect time-sensitive information.
• For all website changes outlined above, Bull Moose Marketing cannot project when work will be complete until after assessing the full scope of the work request. A Bull Moose representative will provide you with this information after meeting with the web team. Thank you.